This report is based on information provided by philips field service engineer (fse) and has been investigated by the philips complaint handling team.Philips received a complaint on the heartstart xl+ indicating that the device was failing the operational check at therapy testing.There was no patient involvement.The fse evaluated the device on site.Although no fault was found, this will be documented as a malfunction that occurred at the time of the reported event, the cause of which was not determined.The device remains at the customer site and no further evaluation is warranted at this time.Based on the information available and the testing conducted, the cause of the reported problem was not confirmed.Based on the information available and results of additional analysis, no further action is necessary at this time.The device was confirmed to be operating per specifications and no failure was identified.The investigation concludes that no further action is required at this time.
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