It was reported that bd intima-ii y 24gax0.75in prn/ec slm package seal integrity was poor / questionable the following information was provided by the initial reporter: jingma's single packaging is not firmly adhered, which is equivalent to not being sealed; samples cannot be returned, photos can be provided, green claims are required, a complaint response letter is required, and an acceptance letter is not required.
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1.The customer returned 2 photos, no defective sample.The photos show: the sku is 383033, the batch code is 3135075, and the unit package has no sealing trace.2.Dhr/bhr review(lot#3135075): 1) this batch of products were assembled at intima ii auto line 4 in june 2023, and packaged at r240 package machine in june 2023.Work order quantity was 198,000 ea.2) review the in-process test reports and outgoing test reports, and all test results meet the product specifications.3) review the production records and equipment maintenance records, it is found that the heating rod of the sealing mold of r240 packaging machine was faulty in the morning shift on june 21.Please see attachment (b)(4) for the maintenance records.3.Check the retained samples of the complained batch, no unit package is found to be poorly sealed.Please see attachment (b)(4) for the inspection report.4.Cause analysis: 1) the plant has received the same batch of samples with the same defect from the same hospital (complaint no.: (b)(4)).Through inspection and analysis, it was determined that the heating rod of the sealing mold of r240 packaging machin failed on june 21, the sealing temperature decreased, and the affected defective products were not 100% removed, resulting in the poor sealing of the unit package.2)in response to this incident, the plant has trained the packaging operators: when the machine fails, 100% of the affected products should be sorted and 100% of the defective products should be removed.Please see attachment (b)(4) for the training records.Conclusion(s): the returned photos show that there is no seal trace of the unit package, which is caused by the failure of the heating rod of the sealing mold, the sealing temperature is reduced, and the affected defective products are not 100% removed.In response to this incident, the plant has trained the packaging operators and will continue to monitor.
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