The product was returned to pentax medical for repair.Our technician checked the returned unit and confirmed that the image missing.Based on the result, we concluded that it was caused due to the physical damage applied on the ccd module.In addition, our technician confirmed that the bending rubber leak, the insertion flexible tube cut, the electrical pin connector dirty, the suction channel kink, and the bending rubber pin hole; however, these defects are not the main cause, and/or irrelevant to the alleged complaint.Based on the technical report ""hr-rpt-0586(image failure)"" and/or the risk analysis results, it was evaluated to submit mdr.
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