The biomedical engineer (bme) reported that the transmitter would intermittently have artifact.They tried different leads and mulitple patient group (org) receiver cards, but the issue persisted.They swapped transmitters in the same area, and the artifact was gone.No patient harm was reported.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.
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Details of complaint: the biomedical engineer (bme) reported that the transmitter would intermittently have artifact.They tried different leads and mulitple patient group (org) receiver cards, but the issue persisted.They swapped transmitters in the same area, and the artifact was gone.No patient harm was reported.Investigation summary: we were unable to confirm the reported issue as the customer never shipped back their defective device.Three good faith efforts (gfes) were made to the customer to return the defective unit but the customer was unresponsive to all attempts.As such, a definitive root cause could not be determined.However, based on the available information, the most probable root cause for ecg artifacts could be caused by internal component failure of the main board.We have identified some known issues with ecg/artifact, which are listed below for your reference: fuzzy or inaccurate waveforms such as sawtooth patterns or square waves, and wave artifacts such as signal noise, lead placement, lead connection, and network interference can be caused by faulty lead placement or faulty leads.Lead issues resulting in the above-mentioned failure modes would be immediately recognizable by the user and addressed promptly.The user should ensure that all cable connections are secure and that the leads are not damaged or contaminated.Mishandling can damage the inner wires of the leads, which can prevent data from reaching the transmitter and transferring over to the bsm or cns.The buildup of residues on contact points could interfere with the stable flow of data or create a weak signal.A serial number review of the reported device does not reveal additional related complaints.Complaint history review of the customer's account does not reveal trends for similar complaints.Nk will continue to monitor and trend similar complaints.Attempt # 1: 12/18/2023 emailed the bme for all items under the no information list.No reply was received.Attempt # 2: 12/26/2023 emailed the bme for all items under the no information list.No reply was received.Attempt # 3: 01/03/2024 emailed the bme for all items under the no information list.No reply was received.Additional device information: d10 concomitant medical device: the following devices were used in conjunction with the transmitter: cns: model #: ni serial #: ni device manufacturer data: ni unique identifier (udi) #: ni returned to nihon kohden: na.Org: model #: ni serial #: ni device manufacturer data: ni unique identifier (udi) #: ni returned to nihon kohden: na.
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