1.Dhr/bhr review: (1) the batch number of the complained product is 3079634, is 24g and product code is 383715, produced on 2023/04, with a total of (b)(4) pieces in this batch; (2) inspection process inspection and delivery inspection report, the test results meet the product standards, no abnormality; (3) check the production records for this batch of products that there are no nonconformities, deviations or rework activities in the process of this batch of products; 2.The customer did not return samples or photos, can not confirm whether the foreign matter is movable or immovable, and the component of the foreign matter can not be confirmed; 3.Take the retained samples (b)(4) do the inspection, and no abnormalities were found.The inspection report is attached as attachment 1; 4.The history of customer complaints for the same batch of products has been reviewed, and no complaints of the same defects have been found.In summary, the customer did not return any samples or photos, can not confirm whether the foreign matter is movable or immovable, and the component of the foreign matter can not be confirmed,the root cause of the complaint defect cannot be confirmed,the factory will continue to pay attention to and monitor the trend of the defect complaint.
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