A request for additional information was sent on 01/03/2024 to the initial reporter to obtain details for the investigation.Updated 03/08/2024.No batch was identified, no device history record could be conducted.As ad-tech was notified of this event by the fda, very little information was provided via report (b)(4), while we were able to contact the customer and obtain a checklist, not enough information was provided to determine a root cause.The calculated occurrence level matches the occurrence level present in the risk file and the resulting risk level will remain "acceptable".No further action is needed at this time.
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