Model Number 865436 |
Device Problem
Delayed Alarm (1011)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 11/08/2023 |
Event Type
malfunction
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Manufacturer Narrative
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Philips is in the process of obtaining additional information concerning this event and the complaint is still under investigation.A final report will be submitted once the investigation is complete.E1: reporting address state: (b)(6).
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Event Description
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The customer reported that spo2 alarms: 70% did not ring, rang at 89% after going back up, ch245.The device was in use on a patient at the time of the event.There was no adverse event reported.A good faith effort (gfe) request was made for log files and the central station log files were provided.
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Manufacturer Narrative
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The remote service engineer (rse) confirmed that the spo2 alarms at 70% did not sound, sounded at 89% after ascending.The rse retrieved the logs from the control panel and could not get the spo2 configuration from the customer.The complaint was escalated for technical investigation.A philips product support engineer (pse) evaluated the alarm log, configuration file picture and technical logs.The pse verified several log entries showing desaturation alarming below 80% including an entry at 08:19:50.703 for an alarm when the desat reached 70.The logs displayed alarming as designed.Based on the information available and the testing conducted, the reported problem was not confirmed.The device remains in use at the customer site.
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Search Alerts/Recalls
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