The product was returned to pentax medical for repair.Our technician checked the returned unit and confirmed that the objective lens was broken.Based on the result, we concluded that it was caused due to the excessive force applied on the objective lens.In addition, our technician confirmed that the forward body frame broken, the lcb (light carrying bundle) broken, the insertion flexible tube compressed (short in length), the operation channel (primary) buckled, the suction channel buckled, the nozzle gluing missing, the segment worn out, and the adjusting collar rupture; however, these defects are not the main cause, and/or irrelevant to the alleged complaint.Based on the technical report ""hr-rpt-0586(image failure)"" and/or the risk analysis results, it was evaluated to submit mdr.
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