It was reported that during a da vinci-assisted benign hysterectomy surgical procedure, the force bipolar instrument moved non-intuitively and could not be removed from universal surgical manipulator (usm) arm 4.The customer received phone assistance from the technical support engineer (tse).Prior to the phone call, the customer used instrument release kit (irk) and then removed the instrument with the cannula together.The customer used a backup instrument to continue with the procedure.The tse reviewed the system logs, found error 31009 and explained that the issue was due to engagement issue.The procedure was continued as planned with no reported injury.Isi followed up with the initial reporter and obtained the following additional information: the force bipolar instrument was inspected prior to use with no issue.The movement of the instrument was allegedly not smooth.The instrument could not be removed through the cannula because the wrist of the instrument was broken, and could not be straightened.Therefore, the instrument was removed with the cannula together.Surgical port incision was not increased.There was no fragment that fell into the patient¿s anatomy.The instrument jaws were not stuck on the patient¿s tissue when the issue occurred.The instrument will not be returned foe evaluation.
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