A steris service technician arrived onsite to inspect the lighting system and found that the lighting system had fallen from where the cover tube comes through the mounting plate.While onsite, the technician learned that the lighting system was purchased and installed through a third-party provider.The root cause of the reported event can be attributed to an installation error by the third party.The technician identified that there were no holes drilled for the safety ring and mounting pins on the cover tube above the ceiling structure resulting in the reported event.A copy of the installation instructions harmonyair surgical lighting system m series is shipped with every lighting system sold and includes the instructions to drill the holes for the safety ring and mounting pins.The installation instructions state (1-8), "caution - possible equipment damage: accurate measurement and calculation determining the point where the first hole should be drilled for the safety ring is of critical importance in correctly installing the vertical tube.Check all measurements and calculations twice before drilling the first hole." the instructions further state (1-7), "warning - personal injury hazard: the safety ring must be installed.Failure to install the safety ring and all four mounting pins could allow the harmonyair surgical lighting system m series suspension to fall during routine use." additionally, the installation instructions state (1-5), "caution - personal injury hazard and/or equipment damage hazard: repairs and adjustments to this equipment should be made only by fully qualified service personnel.Maintenance performed by inexperienced, unqualified personnel or installation of unauthorized parts could cause personal injury, invalidate the warranty, or result in costly equipment damage.Contact steris regarding service options." a steris account manager provided in-service training to the user facility on proper installation activities, specifically utilizing fully qualified installation personnel.The technician installed a new lighting system at the user facility.No additional issues have been reported.
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