It was reported that bd pegasus yel 24gax0.75in qsyte-capy nopvc had packaging damage.The following information was provided by the initial reporter, translated from chinese to english: used in the department for intravenous infusion, drug administration and taking blood samples, the packaging was found to be broken and not in compliance with aseptic operation at the time of use, and the hospital's storekeeper was contacted to replace it with a new product.
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Dhr/bhr review: the batch number of the complained product is 3170893, is 24g and product code is 383718, produced on 2023/07, with a total of (b)(4) pieces in this batch; inspection process inspection and delivery inspection report, the test results meet the product standards, no abnormality.Check the production records for this batch of products that there are no nonconformities, deviations or rework activities in the process of this batch of products.The customer did not return any samples or photos ,cannot confirm the specific defect status.Take the retained samples 28pcs do the packaging appearance inspection, and no abnormalities were found.The inspection report is attached as attachment 1.The history of customer complaints for the same batch of products has been reviewed, and no complaints of the same defects have been found.In summary, the customer did not return any samples or photos, can not confirm the specific defect of the product, the root cause of the complaint defect cannot be confirmed, and the factory will continue to pay attention to and monitor the trend of the defect complaint.
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