Details of complaint: the biomedical engineer (bme) reported that the bedside monitor (bsm) had fallen off the gcx mount and landed on the top left section, crushing the monitor.The 4 mounting screws that hold the plate to the bottom of the monitor came loose and fell out of the pins.The device was not in patient use.Investigation summary: the reported device was sent in for evaluation and repair, and the issue a was duplicated and confirmed.Upon inspection from repair center, they found the front enclosure had some damage, the lcd was bent along the top of it.Also, the power supply sustained damage.But based on the available information, the most probable root cause of the unit falling off the mount could have been caused by improper installation or using the incorrect mount or screws.Unfortunately, it is difficult to determine a definitive root cause.To resolve the issue, an exchange unit (mu-631ra, sn: (b)(6)) was shipped to the customer.The bedside monitor is designed to be mobile and travel with the patient during transport.The possibility of impact is greatly increased in these devices because of their mobile status.Impact to the device can result in tangible damage to the device that can affect the use of the device, whether caused by accident or otherwise.Exterior damage to handles, cases, cords, ports, ac cradles, adapters, cases, display screens, or other external features may result due to impact.Excessive force applied to the bsm case because of falling off a wall or stand during relocation of the device or during transport may result in damage to the internal components like the pump, dpu, power bd, digital bd, and device mainboards and could lead to failure of the device.The bsm is neither shockproof nor waterproof, and water or other fluid ingress may also result in device failure.Excessive force on external surfaces and buttons can damage not only the external elements but also internal printed circuit boards and other components, which may cause startup failure.A serial number review of the reported device (mu-631ra, sn: (b)(6) and gcx mount) does not reveal additional related complaints.A complaint history review of the customer's account does not reveal trends for similar complaints.Nk will continue to monitor and trend similar complaints.Additional device information: d10: concomitant medical device: the following device was used in conjunction with the bedside monitor (bsm): gcx monitor mount: model: nk0031s2b.Sn: ni.Manufacturer: gcx.
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