RESPIRONICS, INC. RESPIRONICS; VENTILATOR, CONTINUOUS, MINIMAL VENTILATORY SUPPORT, FACILITY USE
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Model Number V60 V60PLUS VENTILATOR |
Device Problem
Defective Alarm (1014)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 01/12/2024 |
Event Type
malfunction
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Event Description
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Philips received a complaint on the v60 ventilator indicating there was check vent: primary alarm failed error code displayed.The device was reported to be in use at the time of the reported problem.No patient or user harm reported.The remote service engineer (rse) informed the customer that when the primary audible alarm test fails for either speaker, the alarms are produced using both the primary and backup audio devices.The rse advised the customer to perform the following troubleshooting steps in this order: listen for audible sound from the speakers, verify that the speakers are connected, verify that the braided wires are not touching the speaker housing, verify the resistance of each speaker is within specification, replace speaker #1, replace speaker #2, replace the central processing unit (cpu) printed circuit board assembly (pcba).The rse advised the customer to replace the #1 speaker connected to the motor controller (mc) pcba and provided the speaker assembly part information.This investigation is ongoing.
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Manufacturer Narrative
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H10: multiple good faith efforts (gfe) were attempted to obtain confirmation of the part order, part replacement, and resolution.No response or further information was received from the customer.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
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