Model Number 799-EMBP-05-01 |
Device Problem
Communication or Transmission Problem (2896)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 12/25/2023 |
Event Type
malfunction
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Event Description
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Complainant alleged that while attempting to treat a patient (age & gender unknown), the device displayed "internal comm failure - 1173", "internal comm failure - 1471", and "internal comm failure - 1475" messages.Complainant indicated that the clinician obtained another device to continue treating the patient.Complainant indicated that there was no adverse effect to the patient due to the reported malfunction.
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Manufacturer Narrative
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Zoll medical corporation has received the product and will be providing a supplemental report when our investigation is completed.
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Manufacturer Narrative
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The customer's report was observed during review of the forensic memory log.However, the device was put through extensive testing without duplicating the report.An internal inspection identified that a cpu board pin was found to be misaligned and as a result the cpu to pim board ribbon cable was not fully inserted which may have contributed to the customer report.The cpu pin was reworked to enable proper connection with the cpu to pim ribbon cable as a precaution.The device was recertified and returned to the customer.Analysis of reports of this type has not identified an increase in trend.
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Search Alerts/Recalls
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