This report is being submitted retrospectively as part of internal review.A review of the device's manufacturing records revealed that the sensor lot met all requirements including sterilization requirements for release.Hence, there was no malfunction with the device.The actual root cause of the incident, however, could not be determined.The probable root cause could be sensor placement not being ideal and too near to the epidermis and/or insertion site not completely healed.Distributor was informed that a sensor sticking out should never be inserted back unless removed directly from the sensor holder with the insertion tool and in the normal manner, as any other case would likely damage the sensor chemistry and interfere with the correct orientation of the sensor.Also a non sterile sensor could lead to multiple problems including infection, sepsis etc.Distributor agreed to convey this to the doctor.
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