This report is being submitted retrospectively as part of internal review.A review of the device's manufacturing records revealed that the sensor lot met all requirements including sterilization requirements for release.The sensor slipped out of the pocket immediately after the insertion and it could not be re-inserted again.An additional information that was received from the distributor said the issue was with the handling of the insertion tool and the sensor holder was not inserted far enough causing the sensor to get stuck to the tool.As soon as the tool was taken away, the sensor fell off from the pocket.Steri-strips were not placed at that moment yet.A replacement sensor was sent to the user and another procedure will be performed to insert the sensor.No further investigation is found necessary for this complaint.
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