Dhr was reviewed, and the pump passed all previous tests.There are no previous complaints on this device.Upon review, the product was not returned.Analysis of the returned device was completed the pump was tested with the testing protocol for battery and power complaints.The pump's event log was pulled as part of the investigation and upon review it was noted that two abrupt power offs were found in the log, as reported by the end user.A 100 ml infusion was ran on the pump, using the pump's current parameters of 18.8 ml per hour.The infusion was unable to complete without the pump powering off, confirming the reported condition by the end user.A new battery was put into the pump and the battery level was reset.The same infusion was reran and the pump was able to complete successfully without powering off.This points to the root cause of the reported event to be a battery with an insufficient charge.Functional testing did confirm the reported condition and was duplicated during testing.Reported issue found, device not performing to specification.
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