D9: (b)(6) 2024.One device was received for evaluation.Visual inspection found a scratched lens, worn uso seal, and a worn dso seal.There was no evidence in the event history log.Functional testing was unable to verify or duplicate the customer's reported problem of 'over-delivery'; however, the reported problem of the power button's issue was duplicated.It was determined that the most probable cause was the power switch.The power switch was replaced.The service history review identified no indication that the complaint was related to a service of the device within the review period.
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