Philips received a complaint by the biomedical engineer (bme) on the v60, indicating that when the device was powered on, the display screen was blank.It was reported that there was no patient involvement at the time the issue was discovered.The biomedical engineer (bme) called technical support to report that when the device was powered on, the display screen was blank.The remote service engineer (rse) recommended that the bme should disconnect and reconnect the liquid crystal display (lcd) cable.The bme informed the rse that the issue could not be duplicated--the bme also shook the device, and the device operated as intended.The investigation concludes that no further action is required at this time.If additional information is received, the complaint file will be reopened.
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