It was reported that bd pegasus pnk 20gax1.16in prn-capy non-pvc tubing broke.The following information was provided by the initial reporter, translated from chinese to english: in the department of urology, when the indwelling needle was removed and the external tube was found to be broken, a green claim and a complaint reply letter were required.
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1.Dhr/bhr review: (1) the batch number of the complained product is 3039620, is 20g and product code is 383746, produced on 2023/03, with a total of (b)(4) pieces in this batch; (2) inspection process inspection and delivery inspection report, the test results meet the product standards, no abnormality; (3) check the production records for this batch of products that there are no nonconformities, deviations or rework activities in the process of this batch of products; 2.The customer returned a defective sample,the product's luer connector and extension tube had separated, as shown in the attached photos 1 and 2.Observed the sample under microscope, found that the cross section of the extension tube was uneven and was suspected to be broken in the luer connector, as shown in the attached photo 3-5; cut open the luer connector and observe to confirm that the extension tube was broken and the fracture surface is uneven, as shown in attached photos 6 and 7.3.Take the retained samples of this batch to tets the extension tubing and luer adaptor separation force, and no abnormality was found.Test report refer to attachment 1; 4.The history of customer complaints for the same batch of products has been reviewed, and no complaints of the same defects have been found.Cause analysis: (1) according to the samples returned by the customer, no damage was found on the surface of the extension tube.If there is damage to the extension tube, the product will leak during use; (2) according to the feedback from the sales representative, the product start use on january 17, 2024.Then was found the tube was broken by the companion on the morning of january 19, 2024, indicating that the product broke after two days of use.It is not sure whether the extension tube dragged by the patient.Conclusion: according to the samples returned by the customer, no abnormalities were found that would cause the extension tube to break.According to the feedback from the sales representative, the product was found to have broken after two days of use by the companion.It is not sure whether the extension tube was dragged by the patient, so can not confirm the cause of the extension tube broken.The factory will continue to pay attention to and monitor the trend of defect complaints.
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