A.1.-a.5.There was no patient involvement.H10: livanova deutschland manufactures the s5 roller pump.The incident occurred in smithfield london, united kingdom.A livanova field service representative was dispatched to the facility to investigate the device and could not reproduce the reported issue.Pump was ran clockwise and anti-clockwise with over occlusion and under occlusion, with no tubing inserted and tubing inserted and the reported fault was not reproduced.Further functional verification testing was completed without issues and the unit was returned to service.Complaints database analysis revealed that no similar event on this device occurred since its installation in 2013.Based on all information collected, it cannot be ruled out that the most likely root cause of reported event was an intermittent communication failure between the computer board (hkr) and the shaft angle encoder.
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