It was initially reported that "the light drifted down and the surgeon was hit in head walking into it" this resulted in stitches being required.However, during the investigation it was later reported and concluded by the sales representative that incident was "was more user frustration/error, than it was a mechanical issue", and that "maintenance did tighten it afterward, they have had no issues since and no one was chronically injured".Multiple attempts were made to gather additional details around the failure.No field service report was provided, root cause is unknown.Furthermore, a recent additional statement from the or manager confirmed that issue was user error: "i was told that prior to his collision with the light that he had swung the light out of the way.Then it circled back around to near the similar position to where it had started.He then collided with it when he didn¿t see its final resting place".Although the exact root cause of this issue is unknown, based on the information reported the issue would be attributed to user error by being unaware of their surroundings (but it is also documented as a potential improper maintenance issue based on the initial complaint reporting).Chromophare surgical lights, single and combination lights service and parts manual was reviewed.Section 7.9 of the manual includes instructions for maintaining and adjusting brake screws in horizontal arms, lights and cardanic.This complaint investigation was closed based on the customer confirming no further issues after they tighten brake screws and performed proper maintenance on the device.If any further information is received, a supplemental will be filed.
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