ABBOTT GMBH ALINITY S CHAGAS REAGENT KIT; TRYPANOSOMA CRUZI (E COLI, RECOMBINANT) ANTIGEN
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Catalog Number 06P08-45 |
Device Problem
False Negative Result (1225)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 12/07/2023 |
Event Type
malfunction
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Manufacturer Narrative
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All available patient information was included.Additional patient details are not available.This report is being filed on an international product, list number 06p08-45 that has a similar product distributed in the us, list number 06p08-50 an evaluation is in process.A follow-up report will be submitted when the evaluation is complete.
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Event Description
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The customer reported on (b)(6), 2023, a chagas release control result shifted downward and was out-of-range with results of 1.13 and 1.16 s/co (control range: 1.42-7.27 s/co).The customer immediate sent a request for service after obtaining these results that did not pass.The field service representative (fsr) arrive onsite to troubleshoot the issue.After performing the necessary troubleshooting tasks and ran precision testing, the instrument and assay passed.The customer did not provide any specific patient information regarding this issue, however the customer stated that about 2 months ago a donor sample previously generated a negative chagas result, and when retested on another instrument obtained a positive result.When the fsr reviewed both instrument logs, the fsr was unable to find the results that were processed in either instrument.There were no results that repeated on both analyzers, (b)(6) and as1417 with different results.The customer could not provide a specific sample id for the donor sample that the customer had mentioned.There was no impact to patient management reported.
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Manufacturer Narrative
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All available patient information was included.Additional patient details are not available.This report is being filed on an international product, list number 06p08-45 that has a similar product distributed in the us, list number 06p08-50 an evaluation is in process.A follow-up report will be submitted when the evaluation is complete.D4 - lot # initial: unknown; updated to reagent lot 50395be00.
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Event Description
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The customer reported on december 7, 2023, a chagas release control result shifted downward and was out-of-range with results of 1.13 and 1.16 s/co (control range: 1.42-7.27 s/co).The customer immediate sent a request for service after obtaining these results that did not pass.The field service representative (fsr) arrive onsite to troubleshoot the issue.After performing the necessary troubleshooting tasks and ran precision testing, the instrument and assay passed.The customer did not provide any specific patient information regarding this issue, however the customer stated that about 2 months ago a donor sample previously generated a negative chagas result, and when retested on another instrument obtained a positive result.When the fsr reviewed both instrument logs, the fsr was unable to find the results that were processed in either instrument.There were no results that repeated on both analyzers, as1188 and as1417 with different results.The customer could not provide a specific sample id for the donor sample that the customer had mentioned.There was no impact to patient management reported.
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Manufacturer Narrative
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The complaint investigation included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, device history record review, and in house testing of a retained reagent kit lot 50395be00.Return testing was not completed as returns were not available.Data and information provided by the customer were reviewed and support the complaint issue without indication for any additional issue.The ticket search by lot indicates that the complaint lot performs as expected for this product.No increase in complaint activity was identified.Ticket trending review did not identify any trends.Device history review did not identify any non-conformances or deviations with the complaint lot.Clinical sensitivity testing was completed using panels which mimic patient samples using an in-house retained kit of the complaint lot 50395be00.All specifications were met indicating the lot is performing acceptably.Labeling was reviewed and sufficiently addresses the customer¿s issue.Based on the investigation, no systemic issue or product deficiency of the alinity s chagas reagent kit lot 50395be00 was identified.
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Event Description
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The customer reported on (b)(6) 2023, a chagas release control result shifted downward and was out-of-range with results of 1.13 and 1.16 s/co (control range: 1.42-7.27 s/co).The customer immediate sent a request for service after obtaining these results that did not pass.The field service representative (fsr) arrive onsite to troubleshoot the issue.After performing the necessary troubleshooting tasks and ran precision testing, the instrument and assay passed.The customer did not provide any specific patient information regarding this issue, however the customer stated that about 2 months ago a donor sample previously generated a negative chagas result, and when retested on another instrument obtained a positive result.When the fsr reviewed both instrument logs, the fsr was unable to find the results that were processed in either instrument.There were no results that repeated on both analyzers, (b)(6) with different results.The customer could not provide a specific sample id for the donor sample that the customer had mentioned.There was no impact to patient management reported.
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