The product was returned to pentax medical for repair.Our technician checked the returned unit and confirmed that the ccd module with drive pcb objective lens cracked.Based on the result, we concluded that it was caused due to the excessive force applied on the ccd module with drive pcb.In addition, our technician confirmed that the suction channel buckled, the objective lens cracked, the operation channel (primary) leak, and the insertion flexible tube worn out; however, these defects are not the main cause, and/or irrelevant to the alleged complaint.Based on the technical report ""hr-rpt-0586(image failure)"" and/or the risk analysis results, it was evaluated to submit mdr.
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