Correction: the initial report was incorrectly submitted with a cfn-based manufacturer report (mfr) number: 2916596-2024-00728.The mfr number should have been fei-based with the 10 digit fei being 3003306248.Manufacturer's investigation conclusion: the reported event of the centrimag motor being unable to start, which also resulted in a motor disconnected alarm, was not confirmed.The centrimag console (serial number (b)(6) was not returned for analysis, and no log files were associated with the reported event.Per additional information, the issue resolved upon exchanging the centrimag motor (serial number (b)(6), evaluated separately); however, the cause of the event was unable to be conclusively isolated to the motor per its investigation.The root cause of the reported event was unable to be conclusively determined through this analysis.Review of the device history record for the centrimag console, serial number (b)(6), showed the device was manufactured in accordance with manufacturing and qa specifications.The 2nd generation centrimag system operating manual (rev.L) provides information regarding emergency/troubleshooting in section 9.The recommended practice whenever there is a console or motor malfunction is to replace the console and motor as a set.Remove the blood pump from the malfunctioning motor and console and place the blood pump in the back-up motor and console.Switch all components (console, motor, flow probe and cables) simultaneously to continue patient support, and then perform troubleshooting on the non-functioning system, when it is no longer being used for patient support.The 2nd generation centrimag system operating manual (rev.L) section 11.1 entitled "appendix i ¿ console alarms and alerts" contains a list of console alarms and alerts, including m2 and other motor-related alarms, as well as appropriate operator response to these events.No further information was provided.The manufacturer is closing the file on this event.
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