The review of the complaint history database, revealed no trends for the lot number 9485199.A similar case study based on same item number (b)(4), same defect "tip broken" over last four year, no similar case was found in january, one used sample was received.We note that the tip was missing.Tip was removed from the bladder by cytoscopy checking the quality database revealed one change control cc (b)(4) "packaging - addition of longitunal precuts" opened on september 2013 and closed on january 2014 which can be possibly related to this issue.In addition, we have already had similar complaints received on the similar issue, root cause identified at that time was that customers used the transversal pre-cuts available on the inner pouch and pinched the distal end of the catheters during opening of the packaging.Consequently, the distal end of the catheters broke before use or are damaged.Since implantation of change control (b)(4), it is strongly recommended to use longitudinal precuts.Transversal precut is not recommended and should be used with great caution.
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