A philips remote service engineer (rse) spoke by telephone support with the customer who provided device logs for review.The rse reviewed the logs, which showed the unit was alarming and re-alarming during the time of the reported event.Based on the information available and the testing conducted, the cause of the reported problem was the user, as the alarms were acknowledged at the bedside and central station.The reported problem was not confirmed, as the alarms sounded correctly.The investigation concludes that no further action is required at this time.The device remains at the customer site.
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