The reported product was returned to the manufacturer for a thorough investigation on 2024-02-16.The investigation of the product was completed on 2024-05-29.Upon analysis, it was found that the working electrode had broken off and was missing.Examination of the broken surface revealed characteristics consistent with a forced break, specifically indicating a ductile fracture.This type of break suggests that the material underwent significant deformation before separating, typically due to an applied force.Considering the nature of the damage, it is most likely that the root cause of the failure is the exposure of the electrode to excessive force during the application process.This excessive force could have been applied inadvertently or as a result of improper handling or usage conditions.Internal karl storz reference number: (b)(4).
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