The manufacturer received information alleging a ventilator mask fell off of the patient causing the patient's death.At that time, the local government was contacted for follow up, and the engineer arrived at the scene to find out that it was not a ventilator problem.The family has mentioned this matter again and involved a medical dispute.The customer (user facility) has called for consultation.Per the philips clinical expert's review: based on information provided and available, this event is assessed as an unintentional user error ¿ mask fell off and was not placed back on the patient.If the patient was placed on the bipap a40 for life sustaining measures, the mask being taken off and not placed back on would ultimately result in the patient's death and be an expected consequence of inadequate oxygenation to the patient.There was no allegation of device failure.The device has not been returned to the manufacturer.A follow-up report will be submitted when the manufacturer's investigation is complete.
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