The used company cartridge was returned.The lens was not returned.The cartridge was microscopically examined.Inadequate viscoelastic was observed in the cartridge.A small amount of viscoelastic was only observed just past the loading area.No viscoelastic was observed in the nozzle or the cartridge tip.No damage or abnormalities were observed.The cartridge had evidence of placement into a handpiece.The used company cartridge was cleaned for further evaluation.Top coat dye stain testing was conducted with acceptable results.Product history records were reviewed and documentation indicated the product met release criteria.A qualified lens model/diopter, viscoelastic and handpiece were indicated.Root cause of the reported lens damage could not be verified.The lens was not returned.The root cause for the reported damage may be related to a failure to follow the ifu (instructions for use).Inadequate viscoelastic was observed in the cartridge.The returned used company cartridge was evaluated and no damage or abnormalities were observed.Top coat dye stain testing was conducted with acceptable results.The ifu instructs to completely fill the cartridge with ovd immediately prior to loading and delivery of the lens.Do not attempt to load the lens without adequate ovd (ophthalmic viscosurgical device) in the device.Not adequately filling the device with viscoelastic will result in inadequate coverage of lens and the lens fold path with ovd, which may result in damage.The ifu instructs: using holding forceps, grasp the lens by the optic edge and gently place the lens anterior side up into the back of the ovd-filled cartridge.The lens should be inserted until the optic is a little more than half-way inside the cartridge.Use the holding forceps to gently push down on the lens, verifying that the lens is on the bottom surface of the cartridge.Using holding forceps, take the trailing haptic, and gently fold the haptic onto the anterior side of the optic.Slowly grip or push the optic edge to position the lens as far into the cartridge as the forceps will permit, while ensuring the lens remains on the bottom surface of the cartridge and the trailing haptic remains on the optic.Failure to follow these steps may cause the lens to advance incorrectly causing delivery issues and/or damage the manufacturer internal reference number is: (b)(4).
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