On february 6, 2024, the lay user/patient contacted lifescan (lfs) united states, alleging that her onetouch ultra2 meter read inaccurately high compared to another meter.The complaint was classified based on the customer care agent (cca) documentation.The patient reported that the alleged meter inaccuracy occurred on february 1, 2024, at 7:00 pm.The patient reported obtaining blood glucose readings of ¿107 mg/dl¿ with the subject meter and ¿40 mg/dl¿ on the other device, performed more than 30 minutes apart.The patient manages her diabetes with humulin insulin on a self-adjusting dose (56-58 units).The patient stated that she took her usual dose of insulin in response to the ¿107 mg/dl¿ reading then developed symptoms of ¿unable to speak clearly, shakes, feeling very hot and nausea¿.The patient stated that she was taken to the emergency room at 10:00 pm where she was treated with a glucose infusion and given food and drink.The patient stated that her blood glucose was measured on arrival at the er but was unable to recall the result obtained.At the time of troubleshooting, the cca confirmed an approved sample site was used for testing.Replacement products were sent to the patient.This complaint is being reported because the patient reportedly received medical intervention for an acute low blood glucose excursion after taking insulin based on an alleged inaccurate high result obtained with the subject meter.
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