RESPIRONICS, INC. RESPIRONICS; VENTILATOR, CONTINUOUS, MINIMAL VENTILATORY SUPPORT, FACILITY USE
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Model Number V60 V60PLUS VENTILATOR |
Device Problem
Obstruction of Flow (2423)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 02/02/2024 |
Event Type
malfunction
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Event Description
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Philips received a complaint from the customer, reporting that the v60 ventilator was displaying a patient port occluded alarm.It was unknown how the issue was found.No patient or user harm reported.A philips remote service engineer (rse) noted that the customer's v60 ventilator was displaying a patient port occluded alarm.The customer reported that the alarm was for patient port is occluded; the customer reported that the alarm occurs when there is nothing covering the port.It was then noted that when the ventilator is left to run, the airflow is restricted, but there was no visible debris observed.The investigation is ongoing.
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Manufacturer Narrative
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The customer reported that the event log indicated that the alarm occurred during start up.There was no patient involvement when the issue occurred.No patient or user harm reported.
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Manufacturer Narrative
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Insufficient information is available to determine the resolution of the event.A quote for repair was provided to the customer; however, the quote was cancelled due to no response from the customer.No further details could be obtained regarding the event, and it could not be determined if the customer's issue was resolved or if the device had been repaired.No parts were returned for failure investigation.In the event that parts are returned or if new information is provided, the complaint will be reopened to update the investigation.
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