This report is based on information provided by philips field service engineer (fse) and has been investigated by the philips complaint handling team.Philips received a complaint on the xl+ device indicating that the ecg instrument failed.The fse evaluated the device on site.The fse performed the operation check and tested the ecg cable, the test was completed successfully.The calibration was completed with the tool rigel 333 s/n : (b)(6).The device functions without a problem.The device remains at the customer site and no further evaluation is warranted at this time.Based on the information available and the testing conducted, the cause of the reported problem was not determined.After completing the operation test the device was returned to service.It has been concluded that no further action is required at this time.If additional information is received the complaint file will be reopened.
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