It was reported that there was a hole in the tubing.One sample model 2420-0007, lot 23105557 was returned for investigation.The set was examined for defects and abnormalities.No defects or abnormalities were observed.The set was primed with water and a leak was observed at the top of the silicone segment.Upon visual inspection under a microscope a pinhole was seen at the top of the silicone segment.The customer complaint was verified and a quality notification was sent to the manufacturer.From the manufacturer's investigation, the root cause is unknown.Although the root cause was unable to be determined, a new automatic machine was validated on (b)(6) 2024, which has a vision system that can detect types of failures such as the one reported in this complaint, among others.A device history record review for model 2420-0007 lot number 23105557 was performed.The search showed that a total of (b)(4) units in 1 lot number was built on 13nov2023.There were no quality notifications issued for the failure mode reported by the customer during the production build of this set.
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