A sample was not received at the manufacturing site for evaluation for the report, however the attached customer picture confirms the reported issue of a broken phaco tip.No lot number was identified with this complaint; therefore, a device history record review could not be conducted.The report of picture tip broken is confirmed based on the picture attached to parent complaint.However; because a sample was not received at the manufacturing site and no lot information was provided, the root cause for the customer complaint issue cannot be determined.The exact root cause for the broken phaco tip is unknown; therefore specific action with regards to this complaint cannot be taken.All phaco tips are 100% visually inspected by trained operators using 30x magnification during the manufacturing process.Any nonconformance, such as the broken phaco tip exhibited on the returned opened sample, is removed from the lot and scrapped.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.No adverse trends have been observed associated with the reported product and event.No further actions are required.The manufacturer internal reference number is: (b)(4).
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