Philips received a complaint on the efficia dfm100 defibrillator indicating that the therapy port was damaged.Remote support from the customer care solution was received and it was determined this was a malfunction of the therapy receptacle.The customer was provided with a replacement therapy receptacle to resolve the reported issue.Based on the information available and the testing conducted, the cause of the reported problem was a malfunction of the therapy receptacle.The reported problem was confirmed.The customer was provided with a replacement therapy receptacle to resolve the reported issue.It has been concluded that no further action is required at this time.The efficia dfm100 defibrillator, model# 866199, is substantially similar to the heartstart xl+ defibrillator (model # 861290) and will be reported in the united states under device model # 861290.
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