Philips investigated this complaint.The customer reported that the l-arm cover falling/coming loose and it had the malfunction before.The philips inspected the system and could not duplicate the reported issue.The fse checked the m cabinet hardware disk and disk bay and did not find any issue in the device related to the malfunction and the system was in working order.At the time this complaint was received, philips did not have enough information to exclude a product malfunction with the potential for death or serious injury on recurrence, and as such the complaint was reported.Since that time, new information has been received which has led to the determination that this is scenario is not likely to cause or contribute to death or serious injury if it were to recur.No malfunction of the system was identified.Based on the investigation results, philips concluded that the complaint is not reportable.The codes were updated based on the investigation outcome.
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