We have received the device for investigation.The reported problem was confirmed, the catheter was observed to be fractured.It was reported, "the balloon seemed to catch and resistance was felt when pressure was applied to remove it.The catheter stretched instead of coming free.The user felt that they did not tug that hard but all of a sudden the catheter came free and was fractured." inspection of the catheter showed signs of excess force being applied during the procedure and the lumen was stretched in multiple places.We have conducted a lot history review and did not find any issues noted in the manufacturing or packaging process that could be related to this issue.All qc tests passed their requirements.Further, we have not received any other complaints of a similar nature for devices from this lot.
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