On (b)(6) 2024 a customer called to report error code 214 (test cartridge or analyzer failure) and provided the following product details: analyzer serial number: (b)(6).Software version: 7.03.Cartridge type: hba1c.Cartridge lot number: not provided.There were no known shipping concerns or environmental condition concerns.The temperature in the facility was reported to be 68-70 degrees fahrenheit ( 20-21 degrees celsius).Frequency of failed assays: 3-4 times.Customer also reported that tech went over to service the afinion instrument, and there was a visible electrical spark from the cord.The incident did not trip the circuit breaker, and the cord was not plugged into a surge protector.Tech stopped working on the analyzer immediately and called technical services (ts) for assistance.No one was touching or using the analyzer when the spark occurred.The tech was wearing rubber soled shoes, short sleeve shirt and pants.There was no attempt to use the instrument after sparking.The tech was advised not to use the instrument after the sparking event.On january 25, 2024 additional information was received that the customer was using the old power supply (model # fra042-f24-8).
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