A livanova service technician was dispatched to the customer's facility, inspected the unit and found the issue was related to cardioplegia side (patient side not affected).The problem was solved by replacing the the cardioplegia pump.Functional verification checks were performed and passed positively.The unit was put back in service.A device service history review has been performed and identified that the unit was manufactured in 2016 and no other similar events have been reported.Based on all above facts, considering the results of a similar complaints database analysis and the manufacturing date of the device, it cannot be ruled out that the most likely root causes of the reported event are a corroded/damaged motor bearings, probably due to environmental conditions and disinfection procedures or wear of the bushings, due to a misalignment of the motor shaft.No specific action was currently deemed necessary, livanova maintains and document periodic customer events monitoring process in order to evaluate actions for products improvement.From field service technician: based on the information received, the event has been reassessed as not reportable.Cardioplegia pump malfunction is not likely to result is death or serious injury since cardioplegia solution is delivered in small volumes and at regular intervals allowing the user to perform cooling/heating through alternative methods (i.E.Ice for cooling) or to use another circuit of the device.Thus, temperature management on cardioplegia side is not critical.
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