1.Dhr/bhr review: (1) the packaging batch number of the complained product is 3186537, is 20g and product code is 383742, assembled in the suzhou plant, then packaged and sterilized in the tuas plant in singapore; the related assembly batch number of the product is 3126925, were assembled in 2023/06, the batch of products totaling (b)(4) pieces; (2)inspection process and delivery test report, test results meet product standards, no abnormalities; (3)check the production record of the batch of products, no conformance, deviation or rework activities in the process of the batch of products; 2.The customer did not return any samples or photos,the defect status cannot be confirmed.3.Take the retained sample of this batch for system drag force test, and no abnormality was found.Test report refer to attachment 1 4.The history of customer complaints for the same batch of products has been reviewed, and no complaints of the same defects have been found.In summary,due to the lack of samples returned by the customer, the specific defect status cannot be confirmed, therefore the root cause of the complaint cannot be confirmed.The factory will continue to monitor the trend of the defect complaint.H3 other text : see narrative.
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