Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.If the information is unknown, not available or does not apply, the section/field of the form is left blank.H10 additional narrative: e3: reporter is a j&j sales representative.H3, h4, h6 service and repair evaluation: the customer reported that the top of 311.023, ratcheting screwdriver handle slider handle is stuck.It is unable to be pushed to forward or reverse setting.The repair technician reported that the device had switch screw damaged, switch is not moving, cosmetic test failed, rusted leaf spring and unable to test does device operate smoothly.Damaged component is the reason for repair.The cause of the issue is unknown.The following parts were replaced: ratcheting screwdriver handle, switch, leaf spring, and ball.The item was repaired per the inspection sheet, passed synthes final inspection on 01-february-2024 and will be returned to the customer upon completion of the service and repair process.Attached service record router completed through operation 30.Finalized service record will be archived in tungsten document management system.The evaluation was confirmed.The device was deemed serviceable and will be returned to the customer, no design or manufacturing issues were identified therefore it has been determined that no corrective and/or preventative action is proposed.H4, h6 part number: 311.023 lot number: t157324 manufacturing site: tuttlingen release to warehouse date: 18-jun-2014 a review of the device history records was performed for the finished device lot number, and no non-conformances were identified.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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