The customer reported that the nurse was "zapped".This was clarified to indicate the pinky finger was numb, stinging and tingling.Subsequent information was received that indicated that while the user was unplugging the device, the facility outlet exploded sending sparks out in all directions a couple of feet out.The device was not in use on a patient at the time of the event.There was no adverse event reported.
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The visual inspection found from the submitted pictures from the customer confirmed the customer's issue of the device facility plugs having soot on the cover.A philips biomedical equipment services technician (bes) spoke with the customer onsite to evaluate the device in question.The reported problem was confirmed.The customer believed that the device had no issue, but the facility plugs' metal plate was a little loose and had screws missing.The customer confirmed with the philips biomedical equipment services technician (bes) that there were no adverse effects to the user after the event.No treatment was required.The facility plug outlet has been replaced to mitigate the issue.Reporting address state: on reporting institution phone #: (b)(6), reporter phone# (b)(6).
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