The complaint investigation included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, device history record review, and field data review.Return testing was not completed as returns were not available.Data and information provided by the customer were reviewed and support the complaint issue without indication for any additional issue.The evaluation of complaint data for the product and reagent lot 53019be00 did not identify an increase in complaint activity for the complaint issue.A review of ticket tracking and trending did not identify any related trends for the product for the issue.The review of the device history record did not identify any non-conformances, potential non-conformances, and deviations associated with the reagent lot 53019be00 and complaint issue.Labeling was reviewed and adequately addresses the issue under review.A review of field data was reviewed for alinity s anti-hcv was performed.Overall reactive rates of ln 6p04-60, lot 53019be00 at f inova nokes blood donor (usa), applicable peer sites and across a whole blood and plasma screening monitoring group were collected and assessed.Across the whole blood and plasma screening monitoring group, the customer, and their peer sites the performance of lot 53019be00 is within product requirements.The specificity performance of these lots at the customer site is comparable to peers.Based on the investigation, alinity s anti-hcv reagent lot 53019be00 is performing as intended, no systemic issue or product deficiency was identified.
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