On january 29, 2024, it was reported that the impulse dynamics technical support hotline received a call from a patient claiming their optimizer smart mini (osm) implantable pulse generator (ipg) could not be charged.The patient reported that their charger used to charge the ipg was unable to locate or communicate with the ipg.The patient reported the screen on the charger did not show a connection present among the middle bars.The charger would then beep, show an "x" on the screen, and tum off without ever successfully pairing with the ipg.Prior to this incident, the patient never experienced difficulty in having the charger connect and charge the ipg following the instructions in the osm patient's manual.The patient was seen by an impulse dynamics field representative on january 30, during which the rep confirmed the charging issue and unsuccessfully attempted multiple device interrogations and troubleshooting solutions.The logs from the patient's ipg were downloaded and showed the last successful communication between the charger and ipg was on january 24.It was then discovered that on (b)(6), the patient had been seen by a dermatologist for a spot removal on the skin near where the ipg was implanted.The procedure had been performed via cauterization, but impulse dynamics was never notified before the procedure took place.After multiple, unsuccessful troubleshooting attempts as well as an internal review of device records with manufacturing and product development engineers, the likely outcome of this situation will be an outright replacement of this ipg.Impulse dynamics is in the process of finalizing a recommendation before coordinating between the patient and implanting physician.An explant procedure has not yet been scheduled.Note: when a patient is implanted with an osm ipg, they receive a physical implant card with the details of their device.The card also has a statement on the front side advising "please keep this card with you at all times and show it to medical personnel who might treat you." this is so contact can be established between an hcp and impulse dynamics prior to a procedure taking place.
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