Based on the information provided to the pmt sales rep, verbally and through notes taken by the sales rep.The seeg depthalon depth electrode was not the problem.The attending doctor told the pmt sales rep that the resident performing the drilling process during the procedure drilled through the pmt electrode.The resident told his pmt sales rep himself that he believed he drilled through the electrode.Request for further specific information went unanswered.Specifically reaching out to the initial reporter of the medwatch.The pmt sales rep didn't contact corporate to initiate a complaint file because the doctor and resident confirmed that it was not a pmt product problem.
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