The patient is experiencing shocking and cannot lay on their left side without experiencing.Patient returned call for permanent implant card being returned to sender.Patient stated on the call that they are experiencing shocking problems(did not specify more) , they cannot lay on their left side.They also stated they have talked to their doctor and they do not like their doctor from university of illinois hospital dr.Mario masrur.They have been trying to find a new managing physician closer to them and that will help with the device management.The patient verified their last implant and managing doctor to get a new implant card mailed out.Patient was transferred to tech support (b)(6) for the issues they are experiencing and to locate a new doctor closer to them.
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