The manufacturer received information alleging an issue with the device pressures.There was no harm or injury reported.Patient received a new a40 pro via the uno remediation program on 30th october.Patient contacted her hospital, (b)(6), to advise that she didn't think the pressures felt right.Sd card was retrieved, reviewed and confirmed that the device was on the wrong settings, having not been set prior to dispatch from third-party service center.As a result, patient has been receiving sub-optimal therapy.Hospital has not indicated that this has had an adverse effect on patient's health.The manufacturer's investigation is ongoing.A follow-up report will be submitted when the manufacturer's investigation is complete.
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