1.Dhr/bhr review: (1) the batch number of the complained product is 3108270, is 22g and product code is 383736, produced on 2023/05, with a total of (b)(4) pieces in this batch.(2) inspection process inspection and delivery inspection report, the test results meet the product standards, no abnormality.(3) check the production records for this batch of products that there are no nonconformities, deviations or rework activities in the process of this batch of products.2.The customer did not return any samples or photos,the defect status cannot be confirmed.3.Take the retained sample of this batch for system drag force test, and no abnormality was found.4.The history of customer complaints for the same batch of products has been reviewed, and no complaints of the same defects have been found.In summary, due to the lack of samples returned by the customer, the specific defect status cannot be confirmed, therefore the root cause of the complaint cannot be confirmed.The factory will continue to monitor the trend of the defect complaint.
|