A device history record (dhr) review was conducted for the reported lot/serial number.The device was released meeting all qa specifications.We are currently unable to establish a relationship between the device and the issue reported.H3: the device was received for evaluation, and a visual inspection was conducted and there were no signs of physical damage in the device.However, the introducer is missing.Functional testing was conducted, and the device passed the setup and test phases successfully, during the visual inspection there were no signs of cutting edges that could have caused the needle to get stuck, the tissue acquisition test was performed and no issues were detected during the test and at the end of the test, the needle out of the sample tissue without issues, the failure reported was not reproduced.Hence, the complaint cannot be confirmed.The information obtained during complaint investigation will be included in our global complaint trending and product surveillance will continue to monitor complaints of this type for adverse trends.
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